I Can’t Login Into My Credit Karma Account
I Can’t Login Into My Credit Karma Account – It is so frustrating and what can you do?
IF YOU’D RATHER SKIP TO THE SOLUTION AND NOT READ MY EXPERIENCE WITH CREDIT KARMA: GO TO THE SOLUTION > I ADVISE YOU READ THROUGHOUT THE ARTICLE THOUGH SO YOU CAN UNDERSTAND THE SOLUTION.
I CAN’T LOGIN INTO MY CREDIT KARMA ACCOUNT
My name is Marc and I am an IT expert, web designer, SEO expert, advertiser/marketer, and small entrepreneur. I describe below what my personal experience was with the Credit Karma company. I offer a solution towards the end of the article as well. If you’d rather skip to the solution and not read my experience with them, JUMP TO THE SOLUTION >
The site Credit Karma has brought quite a bit of happiness to a lot of people because we feel like we can finally check our credit score easily, quickly and without having to pay.
Why should we pay? After all, our score is ours, we own it and we should have free access to it as many times as we wish and not just one time as regulated by the law.
With online services like Credit Karma, we can check it several times without affecting our score, it’s free and it should be “painless”. Unfortunately, for me and many others, it did not turn out that way.
I write this article to help many out there who ended up with the same issue as mine and many others:
I can’t login into my Credit Karma account. What to do then?
As you know it is important to check and monitor your credit score for a variety of reasons.
Here is my experience with this service/company and my suggested solution below which will give you peace of mind; draw your own conclusions.
IF YOU’D RATHER SKIP TO THE SOLUTION AND NOT READ MY EXPERIENCE WITH CREDIT KARMA: GO TO THE SOLUTION >
I CAN’T LOGIN INTO MY CREDIT KARMA ACCOUNT
I did login into my credit karma account and I put in my password. To my surprise, after attempting to login so many times, it was not working and could not login.
The first thing I did just like you, was to reset the password. After resetting it several times, I could still not login into my account. This got very frustrating. You also have to fill out a form for security to be able to reset your password (I totally understand this, to ensure it is you and not an impersonator).
I figured, after I put in all my personal info, social security, date of birth, etc., that it would work — IT’S GOT TO WORK, RIGHT? Nothing! No luck. Nada.
NEXT STEP TO GET BACK INTO MY CREDIT KARMA ACCOUNT
I wrote to support, this is their email: firstname.lastname@example.org, and they asked me to write them back with all my personal info. Absolutely not! I will not share my personal info via email. With such privacy concerns today, more than ever, I will not write down my address and social security number — no way!
This is what I wrote to them (me):
“After I reset the password, it still does not work and I have to go through all this to be able to log back in. I can’t log in Into My Credit Karma Account. If the issue was mine (forgot my password), I could understand, same if it was a security issue. But your system does not work and is faulty. Please reset it so it works and I will not share personal info via email beyond what I already submitted here on this form. Thanks.”
Credit Karma (prompt response and taking away any private info ):
“I apologize for any frustration during this process. I’ve sent you a link to reset your password.
Please ensure that it does not get swept into your Bulk, Junk, or Spam folder by adding email@example.com to your “Safe” or “Allowed” list.
Once you click the link, you must follow the prompt to change your password. The password reset link will only work once.
Once you’ve logged in, you can change your security information here (link), if needed.”
Me (replying to them):
“Does not work. I wrote it down just to ensure I am not the one losing my mind. Attempted several times with the new password. Can you send me a new password please at this point? That is what I am talking about. And am sure others are having the same issue. Can’t be the only one. not possible.”
NOTE: IF YOU RESEARCH THIS
You will see how many people are having this issue, and most likely including you reading this :). Search: I Can’t Login Into My Credit Karma Account to get similar results to the ones in the image below:
Credit Karma’s answer:
“This may just be a technical issue. If possible, please try the same action with a different browser, such as Google Chrome or Safari.
For security reasons, Credit Karma is only compatible with the three most recent versions of each browser. If you are not using one of the three most recent versions of your browser, please update your browser and try completing this action again.
If you continue experiencing issues please reply and let me know what browser and browser version you are using. You can find this information by visiting whatbrowser.org here.”
My reply to them (at this point, I am starting to lose it, forgive my impatience):
“IT DOES NOT WORK! I am an IT expert and it has nothing to do with browsers. Please reset it on your end or delete my account.”
Credit Karma’s reply:
It looks like you may be trying to login to your Credit Karma account from a new device. This can sometimes cause the error you are experiencing to occur.
If possible, please try to log in on the device that you previously accessed your account from. If you continue to encounter difficulty, please try accessing Credit Karma using a different internet connection or cellular network.”
My reply to them:
“Once again, it does not work from my PC, not from my phone, not from any browser, not from a different computer.
How many times do I have to write to you to get this working, seriously?”
I HAVE TO SAY THEY ARE VERY POLITE THOUGH
Cont. Credit Karma’s reply:
“I apologize for the issue you are experiencing. It looks like you may be trying to access Credit Karma from a shared internet connection (like public WiFi). If that’s the case, would you mind using a different type of internet connection?
Additionally, if you’re using a script-blocking plug-in like NoScript, please allow all scripts on creditkarma.com.
If you’re using an uncommon email domain with your Credit Karma account, you may want to consider setting up a new account with a common email domain such as Gmail or Yahoo.”
My reply to them (at this point I can’t take it anymore, I feel like I am being played and yes, lost it completely):
“It’s Gmail, it’s this email I write to you with, I am an IT expert and a website designer and no, I am not on a public WiFi. I access more than 50 sites a day, you re the only to have this issue.
You keep giving me instructions, when all you have to do, is reset it for me.
Do me a favor please, delete my account in its entirety, unsubscribe me too and write back please to confirm you did that.
Wish to have nothing to do with your company/site any longer, your service is a nightmare!
Note: You are digesting this quickly but I did this back and forth over a week which made my frustration level go very high =)
Credit Karma’s reply:
“I’m sorry to hear you want to cancel your Credit Karma account. Keep in mind that for security reasons, once you’ve canceled, you won’t be able to create a new account for six months.
<u>To cancel online, log in to your account (https://www.creditkarma.com/ about/selfdeactivate) and click or tap the “Confirm cancellation” button.</u>
If you’d rather cancel your account by mail, please send your name, date of birth, and the email address you used to register for our Credit Karma account to the following address:
Credit Karma, Inc.
P.O. Box 520
San Francisco, CA 94104-0520
You can also send this information to our secure fax line: 1-855-307-7212.
Instead of resetting my password from their end or fixing the issue with the reset-password-system or admitting at least that they are experiencing some sort of bug or technical issue, they resign and satisfy my cancellation request.
“Wow, I have to mail you to cancel my account? Can’t you cancel it via email?
And clearly, I can’t log in so how can I cancel it myself?”
Credit Karma’s reply:
“I can cancel your membership for you if you’re not able to access it.
Keep in mind that once you cancel, you won’t be able to create a new account for 6 months. (It’s for security reasons.)
Please let me know if you’d still like to cancel.”
My reply to them:
“Yes, please cancel and write back to me to confirm it, including that I got unsubscribed. Thanks.”
Credit Karma’s reply (they actually duplicate their answer):
“I completely apologize for the inconvenience.
I’m sorry to hear you want to cancel your Credit Karma account. Keep in mind that for security reasons, once you’ve canceled, you won’t be able to create a new account for six months.
To cancel online, log in to your account (https://www.creditkarma.com/ about/selfdeactivate) and click or tap the “Confirm cancellation” button.
Thank you, and have a great day.”
My reply to them:
“Can you please confirm the account is cancelled and that I am unsubscribed?”
Credit Karma last reply (end of the line):
“I’ve canceled your account for you. We hope to see you again in the future!”
I thank them and that was it. This was not pleasant at all. I just want to check my credit score for God sake!
At this point, I am still not sure if my account got truly cancelled. Based on the above, I don’t know if they are running maintenance on their website and how protected my information is with them.
THE STUPIDEST WEBSITE WILL HAVE A RESET PASSWORD
I can’t login into my credit Karma account. No problem, here is a link to reset your password. You reset it, you answer security questions, you can even get a confirmation on your phone (two-step authentication factor), fill out more personal information to verify it is you and YOU LOG BACK IN, voila’. This is how it should be.
Apparently, it does not work that way with credit karma. To them, I say:
You might be an excellent company and I love that you might have pioneered a free, easy way to monitor the credit score plus identity theft and more, but get on board with 2019 login techniques or hire a different webmaster and possibly better customer service. I still personally give them 5 stars and think they are a good company but this issue with the login, pushed me to find another service.
BETTER SOLUTION TO CREDIT KARMA
I use a 10 times better, similar online service that offers free credit report/score; credit monitoring and an easy, friendly interface.
Which one might you wonder? I was not sure, so I researched it =) and researched it, failed and got frustrated 17 times with other credit scores online companies. Finally, I found the alternative service, the one credit score/report monitoring service that ACTUALLY WORKS!
I now enjoy checking my credit score with this alternative, online service & monitor it and with a lot more features and perks than Credit Karma. Oh…and I can log in just fine with this new service.
NOTE: Do not call us regarding Credit Karma.
Beyond that, I cannot help you further and we are not associated or affiliated with Credit Karma; we are a separate company. I described my personal experience in this article and offer an alternative solution, a better credit score/report monitoring service that is popular and serves millions of satisfied customers.
If you just skipped to here, you should read the article above. My name is Marc, an IT expert, web designer, SEO expert, advertiser/marketer, and small entrepreneur.
Need a website design for your business or vanity? An online e-commerce shop selling your products? I can accomplish it all remotely, and I accept payments via Square, Paypal, email link, and via phone.
Wish to be invincible against any online threats, viruses, hackers, and trojans? Check out my invention: Popnsurf™, it’s people’s secret (opens in a new tab and it is my sister-website).
Check out my other article about 2 step authentication factor and how to secure your phone SMS messages here:
https://longislandpctech.com/2-step-authentication-what-is-it-why-should-you-have-it-and-shame-on-the-websites-that-dont/ (opens in a new tab).